1. Reservation Policy
Reservations are subject to availability and are confirmed upon receipt of a valid credit or debit card.
Guests must be 18 years or older to make a reservation.
Special requests (e.g., dietary needs, room preferences) will be accommodated where possible but cannot be guaranteed.
2. Check-in and Check-out
Check-in time: 15:00 (3:00 PM)
Check-out time: 10:00 (10:00 AM)
Early check-in and late check-out are subject to availability and may incur additional charges. Please contact reception in advance to request.
3. Cancellation and No-show Policy
Cancellations must be made at least 24 hours prior to the scheduled arrival date to avoid charges.
Late cancellations and no-shows will be charged the equivalent of one night’s stay to the card on file.
4. Payment Policy
Full payment is due upon check-in unless stated otherwise.
Accepted payment methods include: Visa, Mastercard, American Express, and major debit cards. We do not accept cheques.
All prices are quoted in Pounds Sterling (GBP) and are inclusive of VAT unless otherwise stated.
5. Guest Conduct
Guests are expected to behave in a respectful and courteous manner to staff and fellow guests at all times.
The hotel reserves the right to refuse service or evict any guest acting inappropriately or in violation of these Terms and Conditions.
6. Liability and Personal Property
The hotel does not accept responsibility for the loss, theft, or damage of personal belongings.
Guests are encouraged to use hotel’s safes (please request at the bar) and secure valuables at all times.
Damage caused by guests to the property or furnishings will be charged to the guest’s account.
7. Smoking and Alcohol Policy
Smoking is strictly prohibited throughout the hotel premises, including rooms, common areas, and the restaurant.
A deep cleaning fee of £150 will be applied if smoking is detected.
Alcoholic beverages purchased off-premises may not be consumed in public areas of the hotel.
8. Pet Policy
Pets are not permitted on hotel premises.
9. Restaurant Services
Our on-site restaurant is open to both guests and the public. Advance reservations are recommended, especially during weekends and holidays.
Please notify staff of any food allergies or dietary restrictions prior to ordering.
10. Children and Families
Children of all ages are welcome.
Parents or guardians are responsible for the supervision and behaviour of children at all times.
11. Privacy and Data Use
Guest personal information is collected solely for reservation, identification, and billing purposes and is processed in compliance with the UK General Data Protection Regulation (UK GDPR).
We do not sell or share guest data with third parties, except as required by law.
12. Force Majeure
The hotel is not liable for events beyond our reasonable control (e.g., acts of God, governmental regulations, strikes, natural disasters) that may affect your stay.
13. Complaints and Dispute Resolution
If you experience any issue during your stay, please contact our management team immediately so we can resolve the matter promptly.
These Terms are governed by the laws of England and Wales, and any disputes shall be handled under the jurisdiction of the local courts.
14. Amendments
The hotel reserves the right to amend these Terms and Conditions at any time. Updates will be made available at the front desk and on our official website.
